Privacy policy

Effective Date: December 17, 2025

At Mainora (operated by SIA EDOL), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.

By using mainora.com, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from our site, we collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: We do not store your credit card details. All transactions are securely processed by third-party gateways (e.g., PayPal, Stripe, Shopify Payments).
  • Order Information: Details of the products you purchase, order history, and tracking numbers.
  • Technical Data (Device Information): IP address, browser type, time zone, and cookies that help us load the site accurately for you.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders, including sending shipping confirmations and invoices.
  • Screen orders for potential risk or fraud.
  • Communicate with you regarding your order or customer support inquiries.
  • Improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the Site).
  • Send you marketing emails (only if you have explicitly opted-in).

3. Payment Security

We prioritize the security of your transactions. We accept the following payment methods:

  • Credit/Debit Cards: Visa, Mastercard, Maestro, American Express, Union Pay
  • Digital Wallets: PayPal, Shop Pay, Google Pay, Apple Pay

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share your Personal Information with third parties only to help us use your Personal Information as described above. For example:

  • Service Providers: We use Shopify to power our online store.
  • Shipping Partners: We share your name and address with our shipping carriers and fulfilment partners solely for delivery purposes.
  • Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Cookies and Tracking

We use cookies to improve your experience. These are small text files saved on your device.

  • Functional Cookies: Required for the checkout process and cart to work.
  • Analytics Cookies: Help us understand how visitors use the site (e.g., Google Analytics).
  • Control: You can choose to disable cookies through your browser settings, but please note that some parts of our site may not function properly.

6. Your Rights (GDPR & CCPA)

For European Residents (GDPR)

Since we are based in Latvia (EU), if you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

For California Residents (CCPA)

If you are a resident of California, you have the right to access the personal information we hold about you (also known as the 'Right to Know'), to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us at info@mainora.com.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised date.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail using the details provided below:

Email: info@mainora.com


Phone: +1 888 530 7993
Service Hours: Mon-Fri 9:00AM to 5:00PM PST

Registered Business Name: SIA EDOL (trading as Mainora)
Address: Kaivas iela 31, k-3, office 61, Rīga, LV-1021, Latvia
Registration Number: 40203655047