Shipping Protection Policy

Shipping Protection Policy


At Mainora, we offer optional Shipping Protection to provide additional peace of mind for eligible orders during transit.

What Shipping Protection Covers

Shipping Protection covers the following situations:
  • Lost packages
  • Stolen packages after delivery
  • Items damaged during shipping
Coverage applies only to orders where Shipping Protection was selected at checkout.

Cost

Shipping Protection is a flat fee of $2.99, added at checkout and displayed separately in your order summary before purchase is completed.

Optional Service

Shipping Protection is completely optional. Customers may choose to keep it or remove it during checkout before completing their purchase.

Claims

Shipping Protection is administered directly by Mainora. When a valid claim is approved, Mainora will issue a replacement or refund in accordance with the terms set out on this page. No third-party insurer is involved.
If your package is lost, stolen, or arrives damaged, please contact us within:
  • Damaged items: 48 hours after delivery
  • Stolen packages: 30 days after delivery
  • Lost packages: 30 days after shipment date
To submit a claim, please contact us at info@mainora.com with the following:
  • Order number
  • Full name
  • Email address used for purchase
  • Description of the issue
  • Supporting photos (for damaged items)

Exclusions

Shipping Protection does not cover:
  • Incorrect shipping addresses provided at checkout
  • Orders where Shipping Protection was not purchased
  • Damage caused after delivery
  • Delays due to weather, customs, or carrier disruptions
  • Fraudulent claims or abuse of the programme

Contact

Email: info@mainora.com
 Response time: within 24–48 hours on business days

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